Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Please select from a category below and search for your question. If you cannot find your specific question, please do not hesitate to contact us at here and we will get back to you as soon as possible.

Please select from a category below and search for your question. If you cannot find your specific question, please do not hesitate to contact us at here and we will get back to you as soon as possible.

Please select from a category below and search for your question. If you cannot find your specific question, please do not hesitate to contact us at here and we will get back to you as soon as possible.

About Pure Parima Products

Are your sheets soft?

Our products are not artificially softened because they are crafted with extra-long, hand-picked Egyptian Cotton fibers that are delicately spun into strong, smooth yarn to weave the most luxurious, and soft sheets and duvet covers. Pure Parima products are soft, smooth, and cool to the touch, bringing the calmness of clouds to ensure your best sleep. Made with pure 100% Egyptian Cotton certified by the Cotton Egypt Association, our products are naturally soft right out of the box! Don't take our word for it, read our stellar 5-star reviews on our sheets here.

Do you have a warranty?

We offer a 100 Night Risk-Free Trial, which allows you to return any Pure Parima product(s) for up to 100 Nights after you receive them. If our care instructions are followed properly, your Pure Parima products will last you a very long time.
 

Which of your products are covered by a warranty?

We stand behind the quality of our materials and the craftsmanship of our products. All of our products are covered by our 100 Night Trial.
 

Where are your bedding products made?

Our products are designed in New Jersey, where we are proudly headquartered. We purchase pure 100% Egyptian cotton from Egypt and our fabric is woven and crafted in Pakistan by skilled artisans and master tailors.
 

Do your products go through an extensive finishing process?

All of our products are made using high-quality raw materials so we don't compensate with special finishes to create a nice hand-feel; 100% Egyptian Cotton is naturally soft, smooth, and silky to the touch.

Why are you called Pure Parima?

Parima was a soon to be college grad when news broke that major retailers were selling bed sheets falsely labeled as 100% Egyptian cotton in order to mark up prices. Outraged by the scandal, she set out to provide luxurious bedding made with quality materials at a fair price. Pure Egyptian cotton, pure transparency, Pure Parima.
 

Should I launder my new bedding prior to use?

While our sheets do get softer with each wash, they are already incredibly soft when they arrive, so the choice to launder your new bedding before use is entirely up to you!
 

What laundry care products do you recommend?

We recommend using cold water with a mild, biodegradable liquid detergent to
wash your Pure Parima bedding. When cleaning Egyptian cotton, less is more! We recommend avoiding fabric softeners, chlorinated bleach, and harsh detergents. For more information on how to care for you Pure Parima bedding, visit our Care Guide.
 

Do your sheets wrinkle?

We don't artificially de-wrinkle our fabrics because we are OEKO-Tex Certified, which means our products are free of harmful chemicals or substances so you and your family can enjoy sleeping on the softest sheets worry-free. We guarantee our bedding is made from natural 100% Egyptian Cotton so when it comes to wrinkling, prevention is key rather than cure. To avoid wrinkles we recommend removing your sheets from the dryer just before its completely dry and putting them immediately back on the bed. This way you will ensure that your sheets will dry without shrinking and keep them wrinkle-free.

Are the bedding colors on your site true?

We strive to take the best quality photos of our products. However, photos may not be an actual representation of colors due to computer monitor settings. We cannot be held responsible for the difference in online colors and actual colors.

Are the bedding sizes listed the exact measurements?

All of our products are created and based around industry standards. However, please check for exact measurements by clicking on the size guide listed on each individual product listing!
 

Orders & Returns

Can I order a swatch?

Currently we do not have swatches available, but they are coming soon! We apologize for the inconvenience this may have caused.
 

Does Pure Parima offer coupons, rebates or promotions?

Any and all coupons or discounts offered by Pure Parima will be advertised on the front page or announcement bar, so be sure to check there! Any discounts or promotions will apply only while supplies last!
 

Is it secure to enter my personal information on your site?

Yes, Pure Parima is monitored by Hacker Safe, making all information you enter secured and safe. For the protection of our customers, we do not keep or save any payment information. See our privacy policy for more details.
 

What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover cards. You may also pay by PayPal, Apple Pay, or Google Pay. Don't see your payment method here? Let us know and a customer care representative will assist you.
 

How do I change or cancel an order once it has been placed?

At Pure Parima, we understand that your time is valuable which is why all orders placed are sent directly to the warehouse to be fulfilled as soon as possible. If for any reason you need to cancel or change your order, please contact us via phone immediately so that we are able to accommodate your request. We’re available via phone Monday through Friday, 9 A.M. to 5 P.M. at 609.917.7755 or contact us here and we’ll reply as soon as we can!
 

Are promotional items returnable?

All purchases on promotional sale items are final and cannot be returned.
 

Can I receive a price match or refund on a previous purchase made with the current promotional sale price?

We do not price match previous purchases made through PureParima.com or any other platform.
 

Can I apply a code on promotional items or bundles?

All bundles and promotional items are priced as low as possible for the best deal! Due to the nature of our rigorous sales and discounts, an additional sale code cannot be combined with bundles or promotional items.
 

What do I do if I received the wrong item?

We sincerely apologize for the inconvenience, please contact us immediately here. Please include your order number and the wrong item received in your message and we will get back to you asap! Please note we may ask for pictures for clarification to ensure we send the right item.

What is your return policy?

At Pure Parima, we strive for 100% customer satisfaction. If for any reason your order did not work out, we are more than happy to accommodate your return request. Please review our full policy below for more details before initiating your return request at our returns center.
 

How do I return an item?

Please visit our returns center to learn more about our return policy and how to return an item.

Shipping Information

When will my order ship?

We proudly ship within 24 hours on weekdays and within 48 hours on weekends, unless stated otherwise. We also only sell what we have in stock and is ready to ship within 24 to 48 hours so you don’t have to worry about ordering back ordered or out of stock items. Please note orders placed with priority shipping still require a 24 hour processing time on weekdays and 48 hour processing time on weekends.

I placed an order with priority shipping, when will I receive it?

All orders shipped by USPS priority mail will reach you 1 to 3 business days after our standard processing time. All orders placed on weekdays require a 24 hour processing time and all orders placed on weekends require a 48 hour processing time. Priority shipping time depends on your shipping location. We ship from New Jersey; please keep this in mind when placing your order. Otherwise complimentary standard shipping is provided at checkout, which is 5 to 7 business days. Please note we cannot guarantee orders placed after 2pm on Friday will be shipped within 24 hours, but rather the following Monday.

Do you ship outside of the contiguous United States?

Pure Parima offers complimentary shipping to all orders shipped to the contiguous 48 United States. We also offer standard international shipping for all orders placed in the noncontiguous states, domestic territories outside of the contiguous United States, and Canada. Subscribe for Pure Parima newsletters to be notified as we continue to expand our shipping worldwide!

Do you ship to Canada?

Pure Parima now offers standard shipping for all of our Canadian customers! Select Canada Standard Shipping at checkout; this one-time postage fare covers all applicable duty, customs charges, and taxes. Please note all catalog prices and delivery rates are quoted in U.S. funds. When shipping abroad, we must have the recipient’s telephone number with the order.

What kind of packaging will my order be shipped in?

All bedding comes in a custom reusable pouch, which holds your Pure Parima bedding. The pouch is then placed into a reusable and recyclable white box and tied delicately with a beautiful white ribbon. This box is then placed into a recyclable box for shipping.
 

Which shipping carrier do you use?

Our standard shipping orders are shipped via FedEx. All orders placed with priority mail is shipped via USPS. Please note FedEx does not ship to PO boxes. If your order was placed to ship to a PO Box, you will be contacted by our team.
 
Where is my order shipping from?
Your order will be shipped from Columbus, New Jersey where we are proudly headquartered!
 

About Pure Parima Products

 

Are your sheets soft?

Our products are not artificially softened because they are crafted with extra-long, hand-picked Egyptian Cotton fibers that are delicately spun into strong, smooth yarn to weave the most luxurious, and soft sheets and duvet covers. Pure Parima products are soft, smooth, and cool to the touch, bringing the calmness of clouds to ensure your best sleep. Made with pure 100% Egyptian Cotton certified by the Cotton Egypt Association, our products are naturally soft right out of the box! Don't take our word for it, read our stellar 5-star reviews on our sheets here.

Do you have a warranty?

We offer a 100 Night Risk-Free Trial, which allows you to return any Pure Parima product(s) for up to 100 Nights after you receive them. If our care instructions are followed properly, your Pure Parima products will last you a very long time.
 

Which of your products are covered by a warranty?

We stand behind the quality of our materials and the craftsmanship of our products. All of our products are covered by our 100 Night Trial.
 

Where are your bedding products made?

Our products are designed in New Jersey, where we are proudly headquartered. We purchase pure 100% Egyptian cotton from Egypt and our fabric is woven and crafted in Pakistan by skilled artisans and master tailors.
 

Do your products go through an extensive finishing process?

All of our products are made using high-quality raw materials so we don't compensate with special finishes to create a nice hand-feel; 100% Egyptian Cotton is naturally soft, smooth, and silky to the touch.

Why are you called Pure Parima?

Parima was a soon to be college grad when news broke that major retailers were selling bed sheets falsely labeled as 100% Egyptian cotton in order to mark up prices. Outraged by the scandal, she set out to provide luxurious bedding made with quality materials at a fair price. Pure Egyptian cotton, pure transparency, Pure Parima.
 

Should I launder my new bedding prior to use?

While our sheets do get softer with each wash, they are already incredibly soft when they arrive, so the choice to launder your new bedding before use is entirely up to you!
 

What laundry care products do you recommend?

We recommend using cold water with a mild, biodegradable liquid detergent to
wash your Pure Parima bedding. When cleaning Egyptian cotton, less is more! We recommend avoiding fabric softeners, chlorinated bleach, and harsh detergents. For more information on how to care for you Pure Parima bedding, visit our Care Guide.

Do your sheets wrinkle?

We don't artificially de-wrinkle our fabrics because we are OEKO-Tex Certified, which means our products are free of harmful chemicals or substances so you and your family can enjoy sleeping on the softest sheets worry-free. We guarantee our bedding is made from natural 100% Egyptian cotton so when it comes to wrinkling, prevention is key rather than cure. To avoid wrinkles we recommend removing your sheets from the dryer just before its completely dry and putting them immediately back on the bed. This way you will ensure that your sheets will dry without shrinking and keep them wrinkle-free.

Are the bedding colors on your site true?

We strive to take the best quality photos of our products. However, photos may not be an actual representation of colors due to computer monitor settings. We cannot be held responsible for the difference in online colors and actual colors.

Are the bedding sizes listed the exact measurements?

All of our products are created and based around industry standards. However, please check for exact measurements by clicking on the size guide listed on each individual product listing!
 

Orders & Returns

Can I order a swatch?

Currently we do not have swatches available, but they are coming soon! We apologize for the inconvenience this may have caused.

Does Pure Parima offer coupons, rebates or promotions?

Any and all coupons or discounts offered by Pure Parima will be advertised on the front page or announcement bar, so be sure to check there! Any discounts or promotions will apply only while supplies last!

Is it secure to enter my personal information on your site?

Yes, Pure Parima is monitored by Hacker Safe, making all information you enter secured and safe. For the protection of our customers, we do not keep or save any payment information. See our privacy policy for more details.

What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover cards. You may also pay by PayPal, Apple Pay, or Google Pay. Don't see your payment method here? Let us know and a customer care representative will assist you.

How do I change or cancel an order once it has been placed?

At Pure Parima, we understand that your time is valuable which is why all orders placed are sent directly to the warehouse to be fulfilled as soon as possible. If for any reason you need to cancel or change your order, please contact us via phone immediately so that we are able to accommodate your request. We’re available via phone Monday through Friday, 9 A.M. to 5 P.M. at 609.917.7755 or contact us here and we’ll reply as soon as we can!

Are promotional items returnable?

All purchases on promotional sale items are final and cannot be returned.

Can I receive a price match or refund on a previous purchase made with the current promotional sale price?

We do not price match previous purchases made through PureParima.com or any other platform.

Can I apply a code on promotional items or bundles?

All bundles and promotional items are priced as low as possible for the best deal! Due to the nature of our rigorous sales and discounts, an additional sale code cannot be combined with bundles or promotional items.

What do I do if I received the wrong item?

We sincerely apologize for the inconvenience, please contact us immediately here. Please include your order number and the wrong item received in your message and we will get back to you asap! Please note we may ask for pictures for clarification to ensure we send the right item.

What is your return policy?

At Pure Parima, we strive for 100% customer satisfaction. If for any reason your order did not work out, we are more than happy to accommodate your return request. Please review our full policy below for more details before initiating your return request at our returns center.

How do I return an item?

Please visit our returns center to learn more about our return policy and how to return an item.

Shipping Information

When will my order ship?

We proudly ship within 24 hours on weekdays and within 48 hours on weekends, unless stated otherwise. We also only sell what we have in stock and is ready to ship within 24 to 48 hours so you don’t have to worry about ordering back ordered or out of stock items. Please note orders placed with priority shipping still require a 24 hour processing time on weekdays and 48 hour processing time on weekends.

I placed an order with priority shipping, when will I receive it?

All orders shipped by USPS priority mail will reach you 1 to 3 business days after our standard processing time. All orders placed on weekdays require a 24 hour processing time and all orders placed on weekends require a 48 hour processing time. Priority shipping time depends on your shipping location. We ship from New Jersey; please keep this in mind when placing your order. Otherwise complimentary standard shipping is provided at checkout, which is 5 to 7 business days. Please note we cannot guarantee orders placed after 2pm on Friday will be shipped within 24 hours, but rather the following Monday.

Do you ship outside of the contiguous United States?

Pure Parima offers complimentary shipping to all orders shipped to the contiguous 48 United States. We also offer standard international shipping for all orders placed in the noncontiguous states, domestic territories outside of the contiguous United States, and Canada. Subscribe for Pure Parima newsletters to be notified as we continue to expand our shipping worldwide!

Do you ship to Canada?

Pure Parima now offers standard shipping for all of our Canadian customers! Select Canada Standard Shipping at checkout; this one-time postage fare covers all applicable duty, customs charges, and taxes. Please note all catalog prices and delivery rates are quoted in U.S. funds. When shipping abroad, we must have the recipient’s telephone number with the order.

What kind of packaging will my order be shipped in?

All bedding comes in a custom reusable pouch, which holds your Pure Parima bedding. The pouch is then placed into a reusable and recyclable white box and tied delicately with a beautiful white ribbon. This box is then placed into a recyclable box for shipping.
 

Which shipping carrier do you use?

Our standard shipping orders are shipped via FedEx. All orders placed with priority mail is shipped via USPS. Please note FedEx does not ship to PO boxes. If your order was placed to ship to a PO Box, you will be contacted by our team.
 
Where is my order shipping from?
Your order will be shipped from Columbus, New Jersey where we are proudly headquartered!