Frequently Asked Questions


Yes, we are currently offering a Last Chance section found here! We're making room for new & exciting items – say goodbye with up to 30% off. All sales are final.

We also typically hold two major semi-annual sales per year, during Memorial Day weekend and Black Friday/Cyber Monday. Any and all coupons, discounts or clearance items offered by Pure Parima will be advertised on the home page, pop-up or announcement bar, so be sure to check there! Our subscribers get early access to our sales, subscribe here.

Any discounts or promotions will apply while supplies last or until the end of the date listed on the promotional sale. We do not price match purchases made before or after our sales events.

Promotional items are covered under our 100 Night Risk-Free trial unless it is marked as final sale, which may not be returned. Items that are final sale will be clearly marked in the description as "FINAL SALE." We are not required to honor third-party codes or promotions.

We do not price match previous purchases made through or any other platform.

All bundles and promotional items are priced as low as possible for the best deal! Due to the nature of our rigorous sales and discounts, an additional sale code or promo cannot be combined with bundles or promotional sale items.

Any gift with purchase (GWP) is available for a limited time and while supplies last. Details of GWP, including but not limited to color, size, quantity are selected by Pure Parima. Offer is subject to change at any time without notice. If you need to return an item and you received a GWP due to the purchase amount or item(s) ordered, then both the item and GWP must be returned to Pure Parima in your return package.If the GWP is not returned, the retail cost of the gift will be deducted from the total refund. To receive a full refund, you are welcome to return the gift on your cost as only one complimentary return label is provided per order.


Yes! To request swatches and a catalog, please visit here.


For the protection of our customers, we do not keep or save any payment information making the information you enter secured and safe. See our privacy policy for more details.

We accept most credit cards and payment services such as PayPal, Apple Pay and Google Pay. Don't see your payment method? Let us know here and a customer care member will assist you!

At Pure Parima, we understand that your time is valuable which is why all orders placed on business days are sent directly to the warehouse to be fulfilled as soon as possible. If for any reason you need to cancel or change your order, please contact us here immediately so that we are able to accommodate your request. We will get back to you as soon as we can!

Please contact us here immediately and we will try our best to accommodate your request if your order has not been shipped yet. If your purchase has already been fulfilled, you may wait to receive it and return any item(s) you do not wish to keep by visiting our returns center here.

We sincerely apologize for the inconvenience, please contact us immediately here within 7 days. Please include your order number and a description of the items you received in your message and we will get back to you as soon as possible! Please note, we may ask for images if clarification is necessary to ensure we send the right item.


Orders placed on Monday through Friday before 2pm EST will be fulfilled within 24 hours, unless specified otherwise by our announcement bar. During inclement weather or a major sales event, this processing time is subject to change. Orders placed after 2pm EST on Friday will be fulfilled the following Monday. Please note orders placed with priority, express or expedited shipping still requires a standard processing time.

All orders shipped via priority mail will be delivered in 3 business days or less after our standard processing time. All orders shipped via express or expedited mail will be delivered in 1 to 2 business days after our standard processing time. All orders placed on business days require a 24-hour processing time and orders placed on Friday after 2 pm EST will be fulfilled the following Monday. Priority shipping time depends on your shipping location. We ship from New Jersey; please keep this in mind when placing your order.
Complimentary standard shipping is provided at checkout, which is 5 to 7 business days.

Orders with complimentary Standard, Priority, Express, or Expedited Shipping are shipped via FedEx or UPS. International orders may be shipped via FedEx, UPS or USPS. All orders placed with a P.O. Box or APO shipping address will be shipped via USPS.

Your order will be hand-wrapped with care and shipped from New Jersey, where we are proudly headquartered!

Pure Parima offers complimentary shipping to all orders less than 49lbs shipped in the United States, including Alaska and Hawaii. We also offer standard international shipping for orders shipped to U.S. domestic territories outside of the contiguous United States. Subscribe for to our newsletters to be notified as we continue to expand our shipping worldwide!

Yes, we currently offer standard economy shipping at checkout for a one-time fee that will be shown at checkout and covers the cost of shipping, duty and fees. Our Canadian customers will not have to pay any additional fees upon delivery as your one-time shipping payment covers it.

Yes, we currently offer USPS Priority Mail for APO addresses at checkout. Please note orders shipped to APO will be fulfilled by USPS only.

Yes, we currently offer standard economy shipping for $79 on orders 49lbs and less at checkout to the following countries: France, Germany, Ireland, Netherlands, Norway, Sweden, United Kingdom, Singapore, U.S. Outlying Islands, Mexico, United Arab Emirates, Italy, Spain, Denmark, New Zealand, Switzerland, Portugal and the U.S. Outlying Islands. For Australia, the standard economy shipping at checkout is $99 USD on orders 49lbs or less. This one-time fee covers the cost of shipping, duty, and fees. Our international customers will not have to pay any additional fees upon delivery as your one-time shipping payment covers it. Please note, we do not accept international returns at this time. Any packages weighing more than 49lbs will see a new, calculated shipping cost at checkout.

Most Pure Parima sets come in a custom, reusable dust pouch, which holds your Pure Parima essentials! Sets are hand-wrapped with a beautiful ribbon in a reusable and recyclable gift box. This gift box is then placed into a recyclable box for shipping.

Please note only orders with sheet or duvet cover sets arrive in our signature gift packaging. Orders placed with multiple sets will be packaged together in a double-tiered signature gift box. If you would like your sheet or duvet cover sets to be placed in single signature gift boxes, please contact us prior to placing your order.

If you would like to request custom packaging, please contact us prior to placing your order so we may determine if we can accommodate your request in a timely manner.


Please visit our returns center to learn more about our return policy and how to return an item.

At Pure Parima, we strive for 100% customer satisfaction. If for any reason your order did not work out, we are more than happy to accommodate your return request on eligible products. Please review our full policy for more details before initiating your return request at our returns center.

Promotional items are covered under our 100 Night Risk-Free trial unless it is clearly marked as FINAL SALE in the product description. Final sale items are clearance products that are not returnable or covered under our 100 Night Risk-Free trial.

At this time we do not accept international returns, we apologize for any inconvenience this may cause. If there is an issue with your international order, please contact us immediately for further assistance.


At this time, we cannot offer the ability to customize a set as it is pre-bundled. You are welcome to purchase any available separates found here to accommodate your size, color or item customization request. For example, we cannot swap out King Shams for Standard Shams in a King Duvet Cover set. We apologize for any inconveniences this may cause.

Our products are designed and developed in New Jersey, where we are proudly headquartered. We work with suppliers in the USA, Egypt and Pakistan. We purchase pure 100% Egyptian cotton from certified growers in Egypt, where it is then woven and crafted into beautiful sheets by skilled artisans and master tailors in Pakistan. Our duvets, pillows, toppers, throws and soaps are made by talented artisans in the USA.

Yarn can be woven into different weave patterns, which results in a different feel, finish and look. Fabrics woven with a 3-under-1-over pattern are called sateen and are generally soft, silky and smooth. Percale is woven with a 1-under-1-over pattern, which results in a matte, crisp and cooling fabric. Learn more about weave patterns here.

At Pure Parima we don’t believe thread count is the ultimate indicator of quality, rather the quality of cotton is more important when choosing the right set for you. We recommend visiting our article Behind the Thread Count to learn more.

Our products are certified authentic for our use of 100% Egyptian cotton by the Cotton Egypt Association™ (CEA). Our products are also certified for our use of non-harmful chemicals by OEKO-TEX®.

Our products are certified by OEKO-TEX® for our use of non-harmful chemicals, we do not artificially treat our sheets with anti-wrinkling chemicals or artificial softeners. We believe 100% Egyptian cotton, kept in its pure and natural state, is perfectly ultra-soft, smooth and luxurious. Due to this, natural cotton fabrics can wrinkle more than artificial wrinkle-resistant sheets. We recommend practicing preventative care to ensure your bedding is wrinkle-free! Learn more about preventing and treating wrinkles on our Care Guide.

Our fitted sheets feature a deep 18” pocket, which will work for mattresses 10” to 20” tall when stretched. We created fitted sheets to accommodate most mattresses and mattress toppers found on the market, so we made sure to include a 360 degree durable elastic, a deep 18” fitted pocket and additional elastic straps on all 4 corners to ensure your sheets won’t budge!

We recommend visiting our comprehensive care guide here to get the full run down on how to enjoy your Pure Parima products for years to come!


Installments by ShopPay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. Simply select ShopPay as your payment option at checkout - first-time customers will need to register with ShopPay and provide payment details, as usual. Returning customers simply log in to their ShopPay account when prompted to make their purchase. For more information visit our ShopPay page or to manage your ShopPay account visit

If you cannot find your specific question, please do not hesitate to contact us here and we will respond to you within 1 to 2 business days.

Operating Hours | Monday – Friday 9AM – 5PM EST | Closed on Major Holidays