To start the return process for your order, please enter your email address or phone number and the order number below.
What is your Return Policy?
We’re confident that you’ll love your new bedding for many restful nights to come, but if for any reason you are not satisfied, you can return your items within 100 days of delivery. Please review our full policy below for more details before initiating your return request in the form above. Returns will only be refunded to the original method of payment and must be returned within the 100-night return window to be eligible for a refund. We only accept U.S. based returns at this time, we apologize for the inconvenience.
What is your Return Process?
· Enter your order number and the email address in the fields above and click Start. Please note you must enter the email associated with your order and use our order prefix i.e. PP
· Follow the instructions and select the items you wish to return to submit your request. Be sure to include your reason for returning the item as your feedback helps us understand where we can improve. Please note the item(s) including gift boxes, pouches and other accessories must be returned in order to receive a full refund.
· Once your return request has been approved, you will receive a prepaid return label via email along with return instructions. Please allow 1 to 3 business days for your return request to be processed. Shipping fees are nonrefundable. Returns must be post marked within 100 days of receiving your order to be eligible to receive a refund.
· Allow a total of 10 to 14 business days for the return process to be completed and receive your refund.
· At this time we do not accept international returns, we apologize for any inconvenience this may cause. If there is an issue with your international order, please contact us immediately for further assistance.
· Items marked as final sale are nonreturnable and will not be accepted.
Are there any charges to return an item?
· We do not charge re-stocking fees to return an item. Please note the item(s) including gift boxes, pouches and other accessories must be returned in order to receive a full refund.
· Original shipping charges are non-refundable.
· At this time we only offer pre-paid return labels for U.S. based returns. We do not accept international returns at this time.
· We provide one courtesy prepaid return label per order. If another return label is issued upon request, the cost will be deducted from the total refund.
How soon will I receive my refund?
For the safety of our team members, we quarantine packages for 24 to 48 hours before opening and inspecting the return. Thank you for your understanding and patience with us as we establish a new routine in these unprecedented times.
Please allow 3 to 5 business days for your return to process. Once your returned item(s) are received and inspected, the full refund will be applied to the original method of payment within 3 to 5 business days. Please note once we have issued the refund on our end, we do not control how soon the credit or refund will be received by you. Please contact your payment method provider for further information.
· Return labels must be properly shown on the outside of the return package.
· We cannot accept returns on items damaged through normal wear and tear or discoloration due to wash or bleach. Discoloration due to user error is not covered as a manufacturer's defect.
· We cannot accept returns due to damage caused by washing machines, irons, steamers or dry cleaners.
· If you receive an item with a manufacturer's defect, please contact us immediately. We will request the defective item back and upon inspection, will send you a new one. We will accept defective items within 1 year of your purchase date.
· Promotional, clearance, and final sale items are not covered under our 100 Night Trial and cannot be returned.