To start the return process for your order, please enter your email address or phone number and the order number below.
Most Pure Parima team members are working from the safety and comfort of their sheets. Because a shelter in place has been enacted in our state of New Jersey, we are only allowing one team member to work in our fulfillment center at a time with reduced hours to do our part in stopping the spread. We are working diligently to ship new orders on time and sort through returns with our limited fulfillment team.
What is our Return Policy?
At Pure Parima, we strive for 100% customer satisfaction. If for any reason your order did not work out, we are more than happy to accommodate your return request. Please review our full policy below for more details before initiating your return request in the form above. We only accept U.S. based returns only at the moment, we apologize for the inconvenience.
How do I return an item?
· Enter your order number and email address in the fields above and click Start. Please note you must enter the email associated with your order and use our order prefix i.e. PP
· Follow the instructions and select the items you wish to return. Please include your reason for returning the item as your feedback helps us understand where we can improve.
· You will receive a confirmation email with shipping guidelines once your return request has been processed. Please note return processing may take 1 to 3 business days.
What items are returnable?
We’re confident that you’ll love your new bedding for many restful nights to come, but if for any reason you are not satisfied, you can return your items within 100 days of delivery. Please note that delivery will be based on when the shipping carrier marks the order delivered. You will be fully refunded, not including original shipping charges, to the original method of payment. We allow partial returns on bundle sets, but you will be refunded the discounted amount and the remaining amount will reflect the original, non-discounted price of the item you retained. Please note at this time we do not accept international returns, we apologize for any inconvenience this may cause. If there is an issue with your international order, please contact us immediately for further assistance.
This can sometimes cause delays in our ability to receive packages and process returns. For the safety of our team members, we quarantine packages for 24 to 48 hours before opening and inspecting the return. Thank you for your understanding and patience with us as we establish a new routine in these unprecedented times.
We are still shipping orders and have increased stringent cleaning measures to ensure a safe work environment where your orders are prepared for the safety of our team members and you. To learn more about our COVID-19 update, please click here.
Are there any charges to return an item?
· We do not charge re-stocking fees to return an item.
· Original shipping charges are non-refundable.
· At this time we only offer pre-paid return labels for U.S. based returns.
· We provide one courtesy prepaid return label per order. If another return label is issued, the label amount will be deducted from the total refund.
How soon will I receive my refund?
Once your returned item(s) is received and inspected, a refund notification email is sent to the email provided on the order. Your refund will be applied to the original method of payment. Please note once we have dispatched the refund on our end, we are not able to control how soon the credit or refund will be received. Please contact your payment method provider for further information.
· Return labels must be properly shown on the outside of the return package.
· We cannot accept returns on items damaged through normal wear and tear or discoloration due to wash or bleach. Discoloration due to user error is not covered as a manufacturer's defect.
· We cannot accept returns due to damage caused by washing machines, irons, steamers or dry cleaners.
· If you receive an item with a manufacturer's defect, please contact us immediately. We will request the defective item back and upon inspection, will send you a new one. We will accept defective items within 1 year of your purchase date.
· Promotional, clearance, and final sale items are not covered under our 100 Night Trial and cannot be returned. We apologize for any inconvenience this may cause.