To start the return process for your order, please enter your email address or phone number and the order number below.
We’re confident that you’ll love your new bedding for many restful nights to come. But if, for any reason, you are not satisfied, we'll work with you to find a solution. If eligible item(s) purchased from PureParima.com are not returned within 100 days of confirmed delivery receipt, we reserve the right to refuse your return. Please review our full policy below for more details before initiating your return request in the form above. Returns will be refunded to the original method of payment within 7 to 10 business days. Please allow this time for the refund to appear on the original form of payment. We only accept U.S.-based returns currently. We apologize for the inconvenience.
Inserts + Pillows have a 30-day return window and are not covered under our 100 night risk-free trial as it has a 2-year limited warranty that you may review here.
Last Chance items are final sale and may not be returned. If there is an issue with your Last Chance item, please contact us here.
Freight Forwarding is at your own risk. We do not take any responsibility for delivery to shipping companies or freight forwarders.
Pure Parima reserves the right to inspect all returns/exchanges and restrict service for customers displaying excessive return activity.
· Enter your order number and email address in the fields above and click Start. Please note you must enter the email associated with your order and include our order prefix i.e. PP
· Follow the instructions provided and select the items you wish to return to submit your request. Be sure to include your reason for returning the item as your feedback helps us understand where we can improve. Please note complete item(s) including gift boxes, pouches, and other accessories must be returned to receive a full refund.
· Once your return request has been approved, you will receive a prepaid return label via email along with return instructions. Print and cover any existing labels before returning your package. Return labels must be properly shown on the outside of the return package.
· Please allow 1 to 3 business days for your return request to be processed. Shipping fees are non-refundable. Returns must be postmarked within 100 days of receiving your order to be eligible to receive a refund. Unused shipping labels are automatically cancelled after 30 days and return tickets will be closed out.
· Allow a total of 10 to 14 business days for the return process to be completed and to receive your refund.
· We do not charge restocking fees to return an item. Please note the item(s) including gift boxes, pouches, and other accessories must be returned to receive a full refund.
· Original shipping charges are non-refundable.
· At this time, we only offer pre-paid return labels for U.S.-based returns. We do not accept international returns, we apologize for any inconvenience this may cause. If there is an issue with your international order, please contact us immediately for further assistance.
· We provide one courtesy prepaid return label per order. If an additional return label is requested, the label cost will be deducted from the total refund.
· We do not allow partial refunds for partial returns on orders. If the order is returned with missing items within a set, a partial refund will not be issued. You may request your items back within 7 days if you would like to pay for return shipping.
To initiate an exchange, please start the process within 7 days of receiving your order. Please note your exchange item must be unused, unwashed and original condition.
· Begin by providing your email address or phone number associated with the order, as well as your order number (e.g. PP000000) in the fields above.
· Then, select the item and quantity you wish to exchange and choose Exchange as your return method.
· Next, you'll be prompted to select your return reason and the item you want to exchange for. If you wish to exchange for a different collection, select "Other" and provide the collection name, size, and color in the notes section.
We recommend returning the exchange item as soon as possible, as inventory is not guaranteed until we receive the original item and complete the exchange process.
Once we receive and process the exchange, we will send you a new order confirmation email. However, if there is an outstanding balance, an invoice will be sent for payment. Once payment is received, your exchanged item will be shipped out the next business day.
Although we provide free shipping and returns should you change your mind, we kindly ask that customers cover the third shipping label, which is a $15 fee that must paid before the exchange item can be sent. If you choose to return the exchanged item for a refund, the shipping fee of any additional labels will be not be refunded. Items marked as "Last Chance," are final sale and may not be exchanged or returned.
Once your returned item(s) are received and inspected, the full refund will be applied to the original method of payment within 3 to 5 business days. Please allow up to 14 business days for your payment method provider to release the funds back to you. Please note once we have issued the funds on our end, we do not control how soon the credit or refund will be received by you. Please contact your payment method provider for further assistance.
If you are experiencing an issue with your purchase, please reach out to customer care by visiting here before initiating a return request as we're confident we can quickly resolve any issue you may have. Please note, we may request the defective item back for further quality control. We will accept and replace defective items within 1 year of your purchase date.
· We cannot accept returns on items damaged through normal wear and tear or discoloration due to wash or bleach. Discoloration due to user error is not covered as a manufacturer's defect.
· We cannot accept returns due to damage caused by washing machines, irons, steamers, or dry cleaners.
· Last Chance items are marked as final sale are not covered under our 100 Night Trial and cannot be returned.
· Down & Down Alternative Inserts + Pillows are covered under our 2-year limited warranty that youmay view here.
Free Gift with Purchase
Any gift with purchase (GWP) is available for a limited time and while supplies last. Details of GWP, including but not limited to color, size, and quantity are selected by Pure Parima. Offer is subject to change at any time without notice.
If you need to return an item and you received a GWP due to the purchase amount or item(s) ordered, then both the item and GWP must be returned to Pure Parima in your return package. If the GWP is not returned, the retail cost of the gift will be deducted from the total refund. To receive a full refund, you are welcome to return the gift at your cost as only one complimentary return label is provided per order.
If you cannot find your specific question, please do not hesitate to contact us here and we will get back to you as soon as possible.
Operating Hours | Monday – Friday | 9:00am – 5:00pm EST