FAQ/Shipping Policy

Is it secure to enter my personal information on your site?

Yes, PureParima is a secure site. All information is secure and our site is monitored by Hacker Safe. See our privacy policy for more details.

What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover cards. You may also pay by PayPal, Apple Pay and Google Pay.

How do I change or cancel an order once it has been placed?

At PureParima, we understand your time is valuable. Orders placed are sent directly to the warehouse to be fulfilled as soon possible. If for any reason you need to cancel or change your order, please contact us via phone immediately so we may accommodate your request as quickly and efficiently as possible. We can be reached at (609) 917-2677.

Do you ship to Hawaii and Alaska?

PureParima will only ship to the continental 48 United States; under special circumstances we may ship outside of the continental 48 United States, additional shipping charges may apply.

Do you ship to Canada?

PureParima will only ship to the continental 48 United States; under special circumstances we will ship outside of the continental 48 United States, all applicable duty, customs charges and taxes are paid by the recipient. All catalog prices and delivery rates are quoted in U.S. funds and do not include applicable duty, customs charges or taxes which are paid by the customer. When shipping abroad, we must have the recipient's telephone number with the order.

When will my order ship? 

Unless stated otherwise on our site, most orders ship within 24 to 48 hours. If your item is backordered, we will contact you immediately by phone or email.

What is your return policy? 

Please click here to view our return policy.

Are the bedding colors on your site true?

We strive to take the best quality photos of our products. However, photos may not be an actual representations of colors due to computer monitor settings and for this we cannot be responsible for differences in online colors and actual colors. 

Are the bedding sizes listed the exact measurements?

All bedding sizes listed are based on industry standards. However, please check for exact measurements on each Product Listing/Description before placing your order. The industry specific measurements are:

Twin: 39" x 76"
Extra Long Twin: 39" x 80"
Full: 54" x 75"
Queen: 60" x 80"
King: 78" x 80"
California King: 72" x 84"